General Terms and Conditions (AGB)

1. scope of application

These General Terms and Conditions apply in accordance with §§ 305 ff. German Civil Code (BGB) for all services provided by Soul & Bodywork – Jessica Luckas, in particular for yoga classes, individual lessons, massages, holistic bodywork, workshops, company programs, online offers and retreats.

With your booking you agree to these conditions.

2. conclusion of contract

A contract within the meaning of §§ 145 ff. BGB is concluded as soon as you book a service via the booking system, by email, by WhatsApp, by telephone or in person and the booking is confirmed by Soul & Bodywork.
Every booking is binding and obliges you to pay the agreed fee.
You will receive a confirmation by email or WhatsApp after booking. This also serves as a request for payment.

All offers are aimed exclusively at persons of legal age. Minors require the consent of a parent or guardian.

3. participation & health

Participation is at your own risk. A stable state of health is required.
Please inform us in advance of any physical or mental limitations, acute illnesses or pregnancy.

Our offers do not replace medical, physiotherapeutic or psychotherapeutic treatment within the meaning of the Heilpraktikergesetz (HeilprG). Each participant is responsible for their own physical and mental resilience.

Please also inform us of any allergies or intolerances (e.g. to massage oils/essential oils or ingredients) before your appointment so that we can prepare the treatment accordingly.

For home visits, the customer is responsible for providing a suitable environment. A safe, clean and quiet atmosphere is a prerequisite for carrying out the treatment.

During the courses and programs, it is not possible to address the personal, psychological or emotional processes of individual participants. Our offers serve to promote relaxation, awareness and well-being – not medical or psychotherapeutic treatment.

4. prices & terms of payment

All prices quoted are final prices in the sense of the small business regulation according to § 19 UStG – no sales tax is shown. Payment is due upon booking, unless otherwise agreed. Payment is made by bank transfer or via the payment methods offered in the booking system. If payment is not made within the specified period, default of payment shall occur in accordance with § 286 BGB without further reminder.

The individually agreed conditions apply to company bookings.

5 Withdrawal & Cancellation

Massages, individual sessions & holistic bodywork When you make an appointment, the booked period is bindingly reserved for you. Cancellation is possible free of charge up to 72 hours (3 days) before the appointment.

In the event of late cancellation or no-show, the full amount will be charged.
Delays shorten the booked time; an extension or make-up is not possible.

This regulation is based on § 615 BGB (remuneration in the event of default of acceptance by the customer).

Yoga courses & workshops
By booking a course or workshop, you make a binding reservation for your place.
The course fee is due immediately after registration.

As these are time-limited services within the meaning of Section 312g (2) No. 9 BGB, there is no right of withdrawal or cancellation. A refund – even partial – is excluded in any case, regardless of personal, health or private reasons. However, you can nominate a substitute to take your place, provided they meet the conditions of participation.

Absences within the course
If you miss an appointment, you have two options:
– You can nominate a substitute for the missed appointment.
– Missed lessons can be made up in a parallel course within the current course, provided a place is available.
There is no entitlement to make-up lessons.

Online courses and digital offerings
Participation in online courses and digital offerings is at the participant’s own risk.
Technical faults on the part of the participant (e.g. internet or device problems) do not entitle the participant to a refund.

Retreats
The following cancellation conditions apply to retreats:
– Up to 120 days before the start: refund minus 20% processing fee
– 119 – 91 days before the start: 50% of the total amount
– From 90 days before the start: no refund possible

It is possible to transfer the place to a substitute person, provided that this person fulfills the conditions of participation.

The retreat may be postponed or canceled in the event of unforeseeable circumstances (e.g. natural disasters, political unrest, pandemics, flight cancellations). In this case, an alternative date will be offered; a refund is excluded if the service can be made up for at a later date.

Company programs (Corporate Wellness)
– Cancellation up to 14 days before the appointment: free of charge
– 13 – 8 days before the appointment: 50% of the agreed amount
– From 7 days before the appointment: full charge

Long-term company programs are considered individual service contracts and cannot be canceled after conclusion of the contract (§ 620 BGB).

6. liability

Soul & Bodywork – Jessica Luckas is liable according to § 276 BGB only for intent and gross negligence. Liability for slight negligence, in particular in the event of accidents, health reactions or loss of valuables, is excluded. Liability under the Product Liability Act (ProdHaftG) or in the event of injury to life, limb or health in accordance with § 823 BGB remains unaffected. Participation in all offers is at your own risk.

7. photo, video & sound recordings

Photos or video recordings may be made during events, courses or retreats. These may be used for public relations and social media communication by Soul & Bodywork. If you do not wish to be pictured, please inform us in writing before you start.

No recordings are made during massages and individual lessons.

8. Data protection

All personal data is processed confidentially and in accordance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
You can find details in our privacy policy at www.jessicaluckas.com/datenschutz.

9. changes to services or dates

Soul & Bodywork reserves the right to adjust or postpone dates or content for organizational or health reasons (e.g. in the event of illness, force majeure or insufficient numbers of participants). In such cases, an alternative date can be offered if possible or a qualified substitute can be provided. If neither is possible, the amount paid will be credited.
Further claims are excluded.

10. changes to the conditions of participation

Soul & Bodywork may amend these GTC if necessary. The current version is available on the website. Changes only apply to future bookings; bookings that have already been confirmed remain unaffected.

11. final provisions

Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected (Section 306 BGB).
The law of the Federal Republic of Germany shall apply (Art. 3 EGBGB).

Place of jurisdiction: Blieskastel

Soul & Bodywork – Jessica Luckas
Zweibrücker Straße 15, 66440 Blieskastel
info@jessicaluckas.com
Small business owner according to § 19 UStG